Privacy Policy


  1. Introduction

Keepo is committed to protecting and respecting your privacy and the security of your personal information. This Privacy Policy explains how we collect, use, share and otherwise process the personal information of users, and other individuals in connection with The Platform. If you do not agree with this policy, you should not use The Platform.

After reviewing this Policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by email at INSERT EMAIL ADDRESS HERE.

  1. Information We Collect

When you visit The Platform, we collect certain information pertaining to your device, your interaction with The Platform, and information necessary to process your purchases. We may also collect additional information in the event you contact us for customer support.


An artist refers to a user who creates a page and lists items on The Platform to engage with members who purchase memberships or items exclusive to The Platform. To receive pay outs, you may create an account with one of our payment partners: Paypal, Stripe or XYZ. If you choose to receive payouts using a payment partner that requires you to provide them your personal data, then that payment partner will provide that information to Keepo. You may also be required to provide your bank account information to process payouts. You must also provide us with additional information for tax purposes. Depending on your location and the type of items listed, you may have to provide some or a combination of the following:

  • Username
  • Password
  • Email address
  • Phone number
  • First and last name
  • Address
  • Country of citizenship
  • Tax identification number and/or VAT number or country-specific equivalent(s)
  • Date of birth
  • Bank account information
  • Copies of your ID
  • Proof of residency


A member is someone who pays an annual fee for membership and buys tickets to access Artist Content listed on The Platform.

We may collect personal information provided by you when you use The Platform, including but not limited to:

  • Name, gender, and date of birth
  • Email address
  • Postal address
  • Phone number
  • If you place an order, we will also collect your credit card or payment details.
  • History of your preferences
  • A record of any correspondence you send us including email messages.
  • A record of your purchases with us


Automatically Collected Information

We automatically receive information when you view or otherwise interact with The Platform, even if you have not created an Artist of Member account.


We may automatically receive information about you, including but not limited to:

  • Technical information

We collect certain information about the device you use to access The Platform such as your IP address, your browser type and/or device type, general geographic location, mobile carrier, your language settings, your session length and/or dwell time, and other identifiers for advertising purposes.


  • Inferred information and preferences

To enhance your user experience, we may collect information relative to demographics, interests, and a history of your preferences. This includes information provided through surveys, research, promotion, contests, marketing campaigns, competitions or events conducted or sponsored by us, in which you participate. We also infer your attributes, including your interests for the purpose of personalising content.


  • Usage information

We collect information regarding your use of The Platform, e.g., how you engage with The Platform, including how you interact with the content we show to you, the advertisements you view, problems encountered, browsing and search history (on The Platform only), the content you like, the Users you follow or purchase from and how you engage with them.


  • Cookies and similar technologies

The Platform may use cookies and similar technologies to enhance user experience and collect information about your usage. You can manage cookie preferences through your browser settings.


We, our service providers, and business partners use cookies and other similar technologies (“Cookies”) to automatically collect information, measure and analyse how you use The Platform, including which pages you view most often and how you interact with content, enhance your experience using The Platform, improve The Platform, provide you with advertising, and measure the effectiveness of advertisement and other content. We and our partners also use Cookies to promote The Platform on other platforms and websites. Cookies enable The Platform to provide certain features and functionality.

You may be able to refuse or disable Cookies by adjusting your device browser settings. Because each browser is different, please consult the instructions provided by your browser. Please note that you may need to take additional steps to refuse or disable certain types of Cookies.

  • Information from other sources

If you choose to register or use The Platform using a third-party account (e.g., Google) or login service, you will provide us or allow to provide us with your username, public profile, and other possible information related to such account. We will likewise share certain information with your third-party account provider. If you link your Keepo account to another service, we may receive information about your use of that service

Advertisers, measurement, and other partners share information with us about you and the actions you have taken outside of The Platform, such as your activities on other websites, apps or in stores, including the products or services you purchased, online or in person.

We may receive information from merchants and payment and transaction fulfillment providers about you, such as payment confirmation details, and information about the delivery of products you have purchased.

  1. How We Use Your Information

We use your information to improve, support and administer The Platform, to allow you to use its functionalities and to fulfill and enforce our Terms and Conditions. We also use your information to, among other things, personalise content you see on The Platform, promote The Platform, and customise your advertising experience. We generally use all the information we collect for the purposes listed below:

  • To facilitate and fulfill sales, promotion and purchase of goods and services and to provide User support.
  • To facilitate, process and fulfill orders.
  • To provide customer support.
  • To improve our services and user experience.
  • To communicate with you regarding your account and transactions.
  • To send promotional offers and updates (with your consent).
  • To comply with legal obligations.
  • To improve and develop The Platform and conduct product development.
  • To measure and understand the effectiveness of the advertisements and other content we serve to you and others, and to deliver advertising, including targeted advertising, to you on The Platform.
  • To use User Content as part of our advertising and marketing campaigns to promote The Platform, and to promote campaigns on The Platform.
  • To understand how you use The Platform.
  • To infer additional information about you.
  • To help us detect and combat harmful activity, fraud, spam, and illegal activity on The Platform.
  • To ensure content is presented in the most effective manner for you and your device.
  • To promote the safety and security of The Platform, including by scanning User Content and associated metadata for violations of our Terms and Conditions, or any other conditions and Policies, and in turn to enforce these conditions and Policies.
  • To verify your identity or age.
  • To communicate with you, including to notify you about changes in our services.
  • To train and improve our technology.
  1. How We Share Your Information

We may share your personal information with third parties in the following circumstances:

  • To service providers assisting with our operations (e.g., payment processers, shipping companies, advertisers, and third-party measurement companies).
  • To analytics providers, who aid in the optimisation and improvement of The Platform.
  • To comply with the legal requirements of government authorities, legal obligations, processes, or requests.
  • To enforce our Terms and Conditions and other agreements, policies, and standards, including investigation of any potential violation thereof.
  • To detect, prevent or otherwise address security, fraud, or technical issues.
  • To protect the rights, property or safety of us, our Users, a third party or the public as required or permitted by law (including for the purpose of fraud protection and credit risk reduction).
  • We may also disclose your information to third parties:

o   If we sell or buy any businesses or assets (whether a result of liquidation, bankruptcy, or otherwise), in which case we will disclose your data to the prospective seller or buyer of such business or assets; or

o   If we sell, buy, merge, are acquired by, or partner with other companies or businesses, or sell some or all our assets. In such transactions, user information may be among the transferred assets.

  1. Data Storage and Retention

The Platform stores your personal data until it is no longer necessary to provide our services, or until you ask us to delete it. We may continue to retain some information even after you delete your account if we are required to do so to comply with applicable laws.  Retention periods may be different dependent on different criteria, such as the type of information and the purposes for which we use the information.

  1. Data Security

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online. We implement all reasonable security measures and follow industry standards to protect your personal information from unauthorised access, loss, misuse, or disclosure. We take steps to ensure that your information is treated securely and in accordance with this policy.


We will, from time to time, include links to and from third party sites and networks, advertisers, and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any information to these websites.

  1. User Rights, Preferences and Control over your Data

You have certain rights regarding your personal information, including the right to access, update or delete your data. To exercise these rights, please contact us via email at INSERT EMAIL ADDRESS HERE.

We enable Users to:

  • Access any personal data that The Platform has collected.
  • Correct or rectify any such personal data that you believe is inaccurate.
  • Restrict or oppose the processing of your personal data.
  • Delete your personal data.
  • Transport your personal data.

You may chose to restrict the collection or use of your personal information in the following ways:

  • You may opt out of marketing emails and SMS/MMS as applicable. Please allow up to 30 days for an  opt-out request to be processed.
  • Whenever you are asked to fill in a form on the website, look for the box you can click to indicate that you want to opt in or out of receiving communication from Keepo, including newsletters and promotional emails.
  • If you no longer wish to receive any marketing emails from us, you can click “unsubscribe” in the marketing emails, or by contacting us via email at INSERT EMAIL ADDRESS HERE.

If you submit a request to exercise your privacy rights, you will be asked to verify the request by logging in to your Keepo profile, or to verify your identity in another matter. If we are unable to verify your request at our sole discretion, then to protect against unauthorised access to personal data, we reserve the right to deny the request.

  1. Age Limitation

Keepo is strongly committed to protecting the safety and privacy of children who use The Platform. Our privacy notices are clear and presented in plain age-appropriate language and we use child friendly ways of presenting privacy information.

The Platform does not knowingly collect or solicit information from anyone under the age of 13 and you may not use The Platform if you are under the age of consent to the processing of data in your country, albeit there are some countries where we allow your parent or guardian to consent on your behalf. If we learn we have gathered personal information from anyone under the age of 13 without the consent of a parent or guardian, we will delete that information as soon as possible. If you believe we have collected such information, please contact us at INSERT EMAIL ADDRESS HERE.

We are mindful that The Platform will be attractive and of benefit to potential end users or members under the age of 13 or age of majority within the given jurisdictions, and it is our policy to ensure that parents or guardians can monitor data collected in respect of such minor end users.

  1. Changes and Updates

We may make changes to this Privacy Policy from time to time. If we make a change to this Policy that, at our sole discretion are deemed to be material, then we will communicate this to you before the changes come into effect. Your continued access to or use of The Platform after the date of the updated policy constitutes your acceptance of the updated Policy. If you do not agree to the updated Policy, you must stop accessing or using The Platform. If you have any questions, please contact us at INSERT EMAIL ADDRESS HERE.